I love seeing great customer service in action.
Last weekend, I visited my daughter in New Hampshire for a few days. While there, I took advantage of the location and season to get a last day of spring skiing in up in the White mountains at Cannon, in Franconia Notch.
The day that I returned home, I found this email in my inbox,
"Just wanted to thank you for staying with us these past three nights. I hope your trip to this area went well.
We appreciate your business and look forward to your next visit.
Ken
Ken Martin
Director of Sales
Hampton Inn Concord/Bow"
The email wasn't from Hampton/Hilton, though. The address was that of the Paramount Hotel Group that obviously owns the Hampton at which I stayed.
I can't recall any other Hampton owner doing this. It really stood out and got my attention.
In replying to Mr. Martin, I found myself restating my appreciation for his hotel.
What a great example of nearly costless, yet high-impact customer relationship management.
If only most businesses were run so well.
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